Contact Us
Got a question about something you've read on thedalesway.co.uk, spotted an error in a review, or want to flag a casino we haven't covered yet? This page explains how the site works, what we can help with, and the best way to get a useful reply.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop. We don't operate any of the casinos listed here, we don't process deposits or withdrawals, and we can't access anyone's player account. That means we're well placed to answer questions such as:
- How we arrived at the rating for a particular operator
- Whether a bonus offer shown on the site is still current
- General questions about how sites not on Gamstop operate
- Corrections — if a licence detail, payment method or offer term has changed and our page is out of date
- Suggestions for casinos we should be reviewing
We're less able to help with anything specific to your individual account with a casino — that has to go through the operator's own support team, since we have no visibility into any player's balance, verification status or withdrawal request.
Before you get in touch
A lot of common queries are already answered elsewhere on the site, which usually gets you a faster answer than waiting on a reply:
- For a full breakdown of how we assess and rank operators, see our Non Gamstop Casinos UK 2026 guide, which covers bonuses, payment methods, game libraries and how each site compares
- For background on who runs this site and why, visit About Us
- If you're concerned about your own gambling, or want to understand the tools available outside the Gamstop scheme, our Responsible Gambling page sets out where to find support
- For questions about how we use affiliate links, disclose commercial relationships or the legal terms of using this site, check our Terms and Conditions
A note on commercial relationships
Non Gamstop Casinos may earn a commission when a reader clicks through to one of the casinos listed on the site and signs up. This does not change how sites are rated, and it doesn't buy an operator a higher position — our ranking process is the same regardless of whether a commercial relationship exists. If you're asking us about how a particular brand ended up on our list, this is worth knowing upfront.
What to include in your message
If you're reporting an error or asking about a specific casino, a message is far easier for us to act on when it includes:
- The name of the casino or page you're referring to
- What you think is wrong, missing, or out of date
- Any screenshot or source that supports the correction, if you have one
General feedback on the site, its layout or its content is also welcome — we review and update pages regularly as offers, licences and market conditions change.
Who this site is for
We write for adults who have already self-excluded through Gamstop and are looking at casinos outside that scheme, alongside readers researching UK online casinos more broadly. Whatever your reason for visiting, our aim is the same: clear, accurate information so you can make your own decision. This site is intended for readers aged 18 and over only.
Response times
We aim to review and respond to messages as promptly as we can, though as an independent site we don't offer live support or guaranteed response windows. For anything urgent relating to an active casino account — a stuck withdrawal, a locked login, a disputed bonus — contact that casino's own support channel directly, since only they can action changes on your account.